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Terms & Conditions

By committing to purchase an item from Repertoire Collectables you confirm that you have read, understood and agree to the full terms and conditions. If you do not agree with any of our sales terms then please do not purchase the item.

Prices
All prices listed are in pounds sterling and are exclusive of postage and packaging.

Payment
Payment is to be received in full within five working days of purchase for any item purchased either from the website or our eBay store.

Failure to pay within the pre determined time frame can result in termination of the sales agreement and forfeit of goods at our discretion.

Goods remain the property of Repertoire Collectables until payment has been received in full.

Accepted payment methods currently include credit cards, cheques and bank transfers. Please contact us for more information on each.

Postage and Packaging
To provide you with the most accurate and suitable shipping quote please contact us regarding the item that you are interested in, with your contact details and we shall obtain a shipping quote for you.

The shipping cost quoted includes the cost of shipping, a charge for packing and dispatching the item, insurance and VAT where applicable. If you waiver insurance, we will not be held responsible for loss during shipping.

Items are packed with care but we cannot be held responsible for packages once they are with the shipping agent.

Certain items which contain glass (such as instruments and gauges) or are of a specific fragile nature will not be covered by post office or shipping agent insurance. We will pack this type of item as carefully as possible to prevent breakage in transit however breakages do sometimes happen and as such shipping of items like this is at your own risk.

It is your responsibility to provide us with a correct address and postcode as we cannot be held responsible and any items returned to us due to an incorrect or incomplete postage address. Items will only be re-shipped backed to you after you have repaid the postage for the item. Lost items due to incorrect addresses are not covered by postage insurance and therefore not our liability.

We will make every effort to dispatch your item as soon as possible once payment has been received. However please allow up to 5 working days for your item to be processed and dispatched

Collections
If you wish to collect an item please contact us to arrange an appointment. All payments must be cleared before the item is picked up or you can pay cash on collection. Please ensure you have adequate transportation for the item.

Returns
We want you to be completely satisfied with your purchase and for the item to reach you in perfect condition, please therefore open and check your order immediately prior to signing and agreeing its safe arrival with the courier. Please contact us within 3 days of delivery so that we can resolve any issues.

Items must be returned within 7 days of receipt. We cannot accept returns of any items after this period. All items must be returned unused, in perfect condition and in their full clean original packaging so please ensure that they are suitably packaged.

Please note we do not refund delivery postage charges or offer a free returns service. It is the buyer’s responsibility to arrange the return postage and adequate insurance when returning an item. We will not be held responsible for items lost or damaged in transit back to us.

Please include your order and customer details with the item as we cannot process a refund without these. Once the items are received they will be checked and a refund issued within 28 days.

Any item returned, refunded or subject to a customer order cancellation after payment has been received will be subject to a 20% reduction of the final selling price (including shipping costs) for handling, admin and re-stocking charges. This includes any item returned to us due to our courier being unable to deliver and the buyer opting for a refund.

Items can be returned to us in person upon appointment.

Additional Information
All items are sold ‘as is’ and ‘sold as seen’ for display / museum use only with no guarantee of serviceability unless specifically stated otherwise.

International buyers please note that certain items may require an Export Licence to be issued prior to export of item from the UK. Buyers will need to assist with the application by completing an end user certificate / undertaking and composing a covering letter detailing the proposed end use. Any import paperwork required by the country the item is being exported to will be the responsibility of the buyer and must be in place before the item is shipped.  

Any import duties, tax, customs clearance fees etc applicable to a shipment are the responsibility of the buyer.

Contacting Us
We welcome any questions or queries regarding our items - Please contact us via any of the contact details page on the website.